Are Your CX Systems Also Keeping Up With EX?
September 14, 2022
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Make Knowledge Your Team's CX Superpower
Deliver your best CX by supercharging your teams and customers with the knowledge they need for great customer service. Let Seva put the collective wisdom of your entire customer team to work - now.
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Conversational AI for Support Automation
Knowledge Your Team Finds Instantly, Experiences Your Customers Will Love
80% of Problems Deflected
Using proprietary NLU and AI, Seva's intelligent automation deflects your most common questions.
50% Fewer Support Escalations
Reduce SME escalations by empowering front-line teams with the knowledge they need, instantly.
10x ROI Through Automation
Realize significant cost savings by embracing Seva's AI to fuel efficient growth, while improving CX.
Talla has allowed our Member Service Advocates to obtain accurate answers and locate source documents quickly and easily.
Thanks to Talla, my Senior Advocates have more time to provide in-depth coaching to Advocates, where it is really needed, vs. spending hours answering the same questions and directing to existing resources.
As a one-person Sales Enablement team at Crunchbase, I used to be inundated with Slack questions about where to find collateral, and what resources to use in the sales motion.
Since rolling out Seva, these questions have gone down by 90% -- freeing me up to focus on my core enablement work, while empowering our reps with the tools and processes they need to be more effective
Our sellers were wasting time every single day -- 5-10 hours per week -- asking each other for materials or creating their own content from scratch.
We implemented Seva to elevate the quality and consistency of the resources we use, and it has provided best practices for the team to follow. Most importantly, Seva has given each seller valuable time back to actually spend selling.
Dynamic Yield has created a trove of content over the years, but we've had trouble actioning it effectively because it's been spread out across Google Drive, the site, and various other locations.
We needed to find a way to better leverage it all throughout the sales process, and since rolling out Seva, are now finding it much easier to access and utilize it to support deals in motion.
The Seva Platform
Knowledge that meets your agents and customers where they are, when they need it
Knowledge Search
People want answers, not pages of content to search through
Agents waste time trying to search through KBs. Let Seva's AI do the searching across your different content platforms, and deliver knowledge anywhere your team works. Use Seva to unlock knowledge from:
Salesforce
Zendesk
Confluence
JIRA
Google Docs
OneDrive
Intelligent Automation
Identify Gaps in Team Knowledge, Fix Them in Real Time
What good is great search if the content doesn't exist? Seva identifies gaps in team knowledge and gives you the tools to resolve them in real-time, ensuring the rest of the team is immediately supercharged with new knowledge.
Real-time
Self learning AI
Create content
Assign SMEs
No-Code Workflow Builder
Guide Your Team To Solve Complex Problems on Day 1
Empower your front-line with guided workflows that enables them to solve your most complex problems. Build and deploy these workflows using a UI-friendly builder, with no code required.
Knowledge Insights
Watch Knowledge Transform Your Team And CX in Real-Time
What good is great search if the content doesn't exist? Seva identifies gaps in team knowledge and gives you the tools to resolve them in real-time, ensuring the rest of the team is immediately supercharged with new knowledge.
Customer Assist
One Source of Truth, for Your Team and Your Customers
Build knowledge in one place and activate it for your team and customers at the same time. Set business rules to ensure each audience only has access to the information they need.
Slack Knowledgebase
Don't let Slack be where knowledge goes to die
Slack, an invaluable tool in our daily work stack - a great place to keep up with work. But Slack is also where valuable knowledge goes into hiding. Seva gives you the ability to save knowledge from Slack, ensuring it's easily discoverable and reusable by your whole team.
Integrations
Use Seva Seamlessly Across Your CX Stack
Use pre-built integrations to enhance the team's existing workflows and bring Seva to life faster. Don't have one? - just use our own AI-enabled KnowledgeBase.
Want to integrate Seva into a proprietary platform? Use the Seva API to push data into Seva's Knowledge Cloud. - do the work yourself, or we'll do it for you.
