Customer Support organizations invest so much time creating FAQs, product release documents, and other documents. Yet, support reps often struggle to use them.
‍
With Talla's conversational AI and integrations into Google Docs, Salesforce, Zendesk, Confluence and more, reps instantly get answers to the questions customers have, driving response times down dramatically.
Support reps don't always have all the answers to customer inquiries - and neither does your team. Yet, customers have high expectations and your organization must adjust.
‍
By identifying gaps in knowledge across your team in real-time, Talla's K-gaps give you the tools you need to quickly create and deliver answers to your support team, ensuring the next rep gets the exact same answer.
CS team retention is hard. When reps don't feel they have the tools they need to provide exceptional service, frustration and burnout start to creep into your team's culture.
With Talla, support reps feel empowered with the tools and information they need to do their best work, dramatically improving employee experience (EX) and ultimately, customer experience (CX).
We're putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have.
The most surprising thing that Talla showed us was all the knowledge we had between the information customers wanted and the content and answers we were writing.
Talla has allowed us to offer better, faster, more accurate, and more consistent customer support at any time of the day.
It's really great to hear that we're improving our agent experience so they can go on and improve our customer experience
