Meet Talla, the best support experience for your agents and your customers.

You’ve already invested heavily in support content. Now, use Talla’s AI to put your team’s collective knowledge to work - for your agents, your customers - or both.
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SOLUTIONS

Seva is one place to go for the knowledge your teams need, anywhere, anytime.

Automate 80% of Q&A

Customer Support organizations invest so much time creating FAQs, product release documents, and other documents. Yet, support reps often struggle to use them.

With Talla's conversational AI and integrations into Google Docs, Salesforce, Zendesk, Confluence and more, reps instantly get answers to the questions customers have, driving response times down dramatically.

Close Knowledge Gaps

Support reps don't always have all the answers to customer inquiries - and neither does your team. Yet, customers have high expectations and your organization must adjust.

By identifying gaps in knowledge across your team in real-time, Talla's K-gaps give you the tools you need to quickly create and deliver answers to your support team, ensuring the next rep gets the exact same answer.

Improve CS Engagement

CS team retention is hard. When reps don't feel they have the tools they need to provide exceptional service, frustration and burnout start to creep into your team's culture.

With Talla, support reps feel empowered with the tools and information they need to do their best work, dramatically improving employee experience (EX) and ultimately, customer experience (CX).

Talla Agent Assist

Superior customer experience starts with a great agent experience.

Put your whole team behind every agent

A constantly accessible resource for every agent from their first day. Your team’s collective knowledge now backs up every customer interaction.

Optimize how agents work, where they work

Talla lowers ticket volumes by answering customer questions before they turn into tickets, driving up-front, immediate resolutions, giving back time to your agents to work on higher priority tasks.

Discover and close knowledge gaps

Stop answering the same question over and over. Route unknown questions to an expert and the answers are stored for any subsequent requests.

Give your customers 24/7 self-service that actually works

Drive quick resolutions with conversational support by putting your existing documentation to work. Deploy AI to eliminate ineffective back and forth interactions.
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Talla Customer Assist

Scale your support operations with self-service.

Put your existing documentation to work

Deploy a customer-facing assistant rapidly. Let Talla extract answers from your team's support content.

Provide 24/7 support for your customers

Talla lowers ticket volumes by answering customer questions before they turn into tickets, driving up-front, immediate resolutions, giving back time to your agents to work on higher priority tasks.

Eliminate back and forth interactions

Agents spend up to 2.5 hours a day searching for information to resolve customer issues. Cut down handling times by training Talla to ask the right clarifying questions upfront.

Put your existing documentation to work

Deploy a customer-facing assistant rapidly. Let Talla extract answers from your team's support content.

Provide 24/7 support for your customers

Talla lowers ticket volumes by answering customer questions before they turn into tickets, driving up-front, immediate resolutions, giving back time to your agents to work on higher priority tasks.

Eliminate back and forth interactions

Agents spend up to 2.5 hours a day searching for information to resolve customer issues. Cut down handling times by training Talla to ask the right clarifying questions upfront.

Trusted by top companies around the world.

We're putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have.

Greg Peppel
Avero

The most surprising thing that Talla showed us was all the knowledge we had between the information customers wanted and the content and answers we were writing.

Enrico Palmerino
Botkeeper

It's really great to hear that we're improving our agent experience so they can go on and improve our customer experience

Rina Kremer
Balsam Brands

Our customer reviews speak for themselves